Privacy Policy

At Sandvine we are focused on establishing and maintaining integrity with our customers, partners and all those with whom we have business dealings. We respect your privacy and respect that you care how information about you is used or shared. This Privacy Policy describes the commitments of Sandvine Incorporated and the rights of our customers and visitors of our website regarding personal information. It is intended to comply fully with the applicable federal and provincial privacy legislations. In addition to this privacy policy, Sandvine may adopt additional privacy policies from time to time relating to specific types of personal information, for example employment application data which may be submitted through other sections of this web site.
This Privacy Policy also governs the behaviour of our employees acting on our behalf. All of our employees are bound by confidentiality and other agreements requiring them to protect any personal information they may access as part of their job.

Use of Personal Information

At Sandvine, we only gather personally identifiable information necessary to conduct our business, for the following purposes:

  • To establish and maintain responsible commercial relations with you and provide you with ongoing service and support
  • To contact interested parties about special promotions, events and product releases
  • To keep interested parties up to date on industry trends
  • To track the effectiveness of our marketing programs
  • To assist us in understanding the needs of current and prospective customers/partners
  • To enable your access to certain content and areas within our website
  • To provide online forums and enable social networks
  • To manage the job application process for job applicants
  • To comply with legal requirements from time to time

We will identify the purposes for which the personal information is collected at or before the time that the personal information is gathered from you. Your personal information will not be used for any other purpose without your consent. Please note that when contacting interested parties, it is Sandvine's policy to provide a means of being removed from our database.

Gathering Personal Information

There are two (2) ways that Sandvine may gather personal information:

Information you give us: At Sandvine’s request or on your own, you may complete a form (electronic or other formats) that includes personal information. Examples of these forms include online registration with Sandvine for any of its online services, a subscription to Sandvine’s electronic newsletter or participation in online communities, a feedback survey or the submission of a job application or resume.

Personally identifiable information includes: names, addresses, job titles, phone numbers, fax numbers and email addresses. Sandvine is committed to protecting this information from unauthorized disclosure.

Information that is collected automatically: Sandvine may automatically collect certain personal information when you interact with our web sites through a web browser. For example, log files record basic system information. Sample automatic information includes: the Internet protocol (IP) address used to connect your computer to the Internet, login information, passwords, email addresses, and computer and connection information (i.e. browser type and version, operating system and platform, and the full URL clickstream to, through, and from our web site). This information cannot be traced back to a specific individual. We may also use programs that utilize cookies and similar data tracking tools that may be installed on your computer in order to improve the efficiency of your interaction with our websites by being able to identify your computer and your usage patterns on our website.

Disclosure of Information

Sandvine does not sell, trade, or license your personal information to others. Sandvine conducts surveys, either on-line or via telephone, fax or mail. These surveys will ask you to voluntarily update your profile in our database and /or provide us with additional demographic information. This information is used internally to enhance our product offering and customer service capabilities, and is not shared with third parties. However, a summary of this information, which indicates user trends as a whole, may be shared with third parties such as strategic partners.

Handling of Information

Sandvine’s primary head office is in Canada but from time to time it may need to transfer your Information to any Sandvine subsidiary worldwide, or to third parties acting on our behalf under confidentiality obligations, for the purposes of processing or storage. By providing any Information to us, you fully understand and unambiguously consent to the transfer, processing and storage of such information outside of your country of residence where data protection standards may be different. Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for such information all over the world. This means that even in countries whose laws provide for less protection for your information, Sandvine will still handle your information in the manner described here.

Online Communities

If you participate in a discussion forum or chat room on a Sandvine website, you should be aware that the information you provide there will be made broadly available to others, and can be read, collected or used by other users of these forums, potentially inside or outside Sandvine, who have access to that discussion forum or chat room. This information could also be used to send you unsolicited messages. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant’s opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Sandvine. We are not responsible for the Personal Information or any other information you choose to submit in these forums and online communities.

Permission Based Email Marketing

Spam is unsolicited email, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals, or newsgroups. In short, spam is “junk email”. Sandvine recognizes an email as “spam” if:

It is sent to a recipient with whom the initiator does not have an existing business relationship and the recipient is unable to easily unsubscribe from the email list.

Sandvine permits ONLY permission-based marketing practices. We practice the use of “opt-in, opt-out” email for our marketing transmissions.
Opt-in email is a web-marketing term for promotional email that recipients have previously requested. Typically web users are invited to sign up for information and updates about Sandvine. Those who have signed up have thus “opted-in”.

Opt-out email is a web marketing term for promotional email that recipients have not previously requested by signing up. For Sandvine’s email distributions, the contact’s email address must have been provided to Sandvine Incorporated by that individual via the Sandvine web site, a conference, or a trade show. Individuals who have willingly given Sandvine their contact information via these methods are automatically added to email distribution lists that benefit the individual. Although the individual is added to the email distribution list on the concept of opt-out, the individual is ALWAYS given the opportunity to easily unsubscribe – without being hassled.

Our Commitment to Privacy

We take appropriate precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required.

Upon request by you, Sandvine will inform you of the existence, use and disclosure of your personal information. You may challenge the accuracy and completeness of the information, and request to have it amended as appropriate.

This privacy policy is available on-line through Sandvine's web site at www.sandvine.com. If you have any questions or concerns about your privacy, you can contact our marketing department at +1(519) 880-2250, or via email at marketing@sandvine.com, and our staff will assist you in resolving the situation. Sandvine reserves the right to change this policy at any time. All changes will be updated immediately on the Sandvine website.

Last updated February 2012